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Go to Settings → Account → Delete Account. Your data is permanently deleted within 30 days. This cannot be undone — all your games, milestones, and shared world data will be removed. If you'd like to take a break instead, you can pause your account from the same settings menu.

Try resetting your password via the login screen. If you still can't get in, email us at hello@thesaltyapp.com with URGENT in the subject line and include the email address associated with your account. We'll resolve it within 24 hours.

Go to Settings → Profile to edit your photos, bio, and preferences. Changes take effect immediately. Note that some matching preferences (age range, location) may affect your existing match queue.

Yes. Go to Settings → Account → Pause Account. While paused, your profile won't appear in the matching queue and you won't receive new match suggestions. Your existing matches, games, and world map are preserved. You can unpause at any time.

Subscriptions are managed through your Apple ID. Go to iPhone Settings → [Your Name] → Subscriptions → Salty → Cancel Subscription. Cancel at least 24 hours before your next billing date to avoid being charged for the next period. We cannot process cancellations directly — this is handled entirely by Apple.

Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com to request a refund through Apple's standard process. We cannot issue refunds directly for App Store purchases.

Salty Premium ($29.99/month) includes: expanded game content, deeper psychology insights, access to all premium milestone tiles, priority matching, and early access to new games before anyone else. The free tier includes full matching, all core psychology games, the shared world map, and the ghosting ban — no artificial limits.

Try restoring your purchase: go to Settings → Premium → Restore Purchase. If that doesn't resolve it, email us at hello@thesaltyapp.com with your Apple ID email and we'll sort it out within 24 hours.

After every game, both answers are sent to our AI system which generates a specific read on your results. The commentary is designed to be accurate, honest, and occasionally uncomfortable in a useful way. It is not professional psychological advice — it is a perspective. Use it as a starting point for conversation, not a verdict. AI commentary is powered by Anthropic Claude, with OpenAI and Google Gemini as fallback systems.

No. Your individual game responses are not used to train AI models. They are transmitted to the AI provider in real time to generate your commentary and then the processing ends. Aggregated, fully anonymised patterns may be used for product research — never identifiable data. Full details in our Privacy Policy.

Use the flag button on any AI commentary card to report it. You can also email us at hello@thesaltyapp.com with the game name and what felt off. We review all flagged outputs and use them to improve the system. AI can be wrong — we take that seriously.

Salty uses your personal development game results to understand what you actually need in a match — not just what you say you want. The more games you play, the sharper your profile gets. Location, age range, and dating preferences are also factored in. The goal is to propose not who you think you want but who you actually need.

Tap the three dots (⋯) on any profile or chat and select Report. Choose the reason and add any relevant detail. We review all reports within 24 hours. For anything that feels urgent or threatening, also email us at hello@thesaltyapp.com with SAFETY in the subject.

Tap the three dots (⋯) on any profile or chat and select Unmatch & Block. Blocking removes them from your match list, prevents future contact, and adds them to your block list. They will not be notified that they were blocked.

Salty enforces a no-ghosting policy. If you no longer want to talk to a match, unmatch them — that's always the right move and it takes two seconds. Unmatching is always available from any chat or profile.

Make sure you are in good lighting, facing the camera directly, and that your full face is clearly visible. Remove sunglasses or anything obscuring your face. If verification continues to fail, email us at hello@thesaltyapp.com with your account email and we will resolve it manually within 24 hours.

Your selfie is processed by Google Cloud Vision in real time for face detection only. It is not stored by us or by Google after the verification call completes. Only the verification result (pass/fail) is retained in your account record. Your selfie is never shown to other users or used for any other purpose.

We verify every user to confirm they are a real person. This protects the entire community from fake profiles, bots, and catfishing. It's one of the things we think dating apps have been too slow to implement. Verification is required to create an account and cannot be skipped.

Yes. Your data is stored securely via Firebase (Google LLC), encrypted in transit (TLS) and at rest (AES-256). We do not sell your data to any third party. We do not use advertising identifiers. AI providers (Anthropic, OpenAI, Google) process your game responses to generate commentary but do not retain your data beyond the API call. Full details in our Privacy Policy.

Email us at hello@thesaltyapp.com with the subject line DATA REQUEST and include the email address associated with your account. We will provide a copy of your personal data within 30 days in accordance with your rights under GDPR.

The fastest way is to delete your account directly in the app: Settings → Account → Delete Account. Your data is permanently deleted. Alternatively, email hello@thesaltyapp.com with the subject line DELETE MY DATA and we will process it manually within 30 days.

Firebase (Google) for authentication, database, storage, and notifications — Stream Chat (GetStream) for in-app messaging — Apple StoreKit for subscription billing — Anthropic, OpenAI, and Google Gemini for AI features — Google Cloud Vision for selfie verification. Each is a data processor under a signed data processing agreement. Full details in our Privacy Policy.