If you cannot access the app or are having trouble with the deletion flow, you can request account deletion directly by contacting our support team. We will process your request manually and confirm once complete.
When you delete your account, the following data is permanently removed from our systems and all third-party processors immediately:
| Data type | What is removed | Status |
|---|---|---|
| Profile | Name, photos, bio, age, location, gender identity, sexual orientation, dating preferences | Deleted |
| Game responses | All answers to psychology games and personal development games | Deleted |
| Chat messages | All messages, voice notes, and chat history stored in Stream Chat | Deleted |
| Shared world | All game tiles, milestone entries, and notes on the shared world map | Deleted |
| Matches | All match connections and associated data | Deleted |
| Account credentials | Phone number, authentication tokens, and session data | Deleted |
| Verification data | Selfie verification result — the selfie photograph itself is never stored after verification completes | Deleted |
| AI commentary | All generated game analysis and commentary associated with your account | Deleted |
Some data may be retained after account deletion for legal, safety, or operational reasons. The following explains what is kept, why, and for how long.
| Data type | Reason retained | Retention period |
|---|---|---|
| Safety reports | Reports you submitted about other users, or reports submitted about you, are retained to protect platform safety and identify repeat offenders | 2 years |
| Moderation records | Records of any moderation actions taken in connection with your account | 2 years |
| Support correspondence | Emails and support tickets exchanged between you and our team | 2 years |
| Anonymised analytics | Aggregated, non-identifiable usage data that cannot be linked back to you | Indefinite — anonymised |
| Legal obligations | Any data we are required to retain under applicable law, including tax, fraud prevention, or law enforcement requests | As required by law |
Under GDPR and applicable data protection law you have the right to access, correct, export, or delete your personal data at any time. To make any data request email us at hello@thesaltyapp.com with the subject line DATA REQUEST. We will respond within 30 days.